Resolving Transaction Disputes: Efficient and Empathetic Customer Service for Money Transfers
For a customer support manager in the global remittance industry, the mission seems straightforward: deliver a fast, secure, and reliable money transfer experience. But when a transaction goes wrong—when funds don’t arrive, an account alert triggers panic, or an incorrect recipient is selected—this seamless experience can unravel in seconds. Remittance dispute resolution assumes criticality as […]
