Reduce servicing costs, strengthen compliance, and deliver secure 24/7 multilingual customer support across lending, collections, insurance, and fintech operations — powered by AI-driven quality monitoring and domain-trained specialists.
RCC BPO
RCC BPO delivers outsourced call center and customer experience solutions designed specifically for regulated financial institutions operating in high-volume environments. We support banks, NBFCs, insurers, fintechs, and payment providers with secure, multilingual 24/7 customer support across lending, collections, insurance servicing, and digital finance workflows. Our domain-trained financial specialists, combined with AI-driven quality monitoring and compliance-ready processes, help institutions reduce operational costs, improve servicing accuracy, and maintain regulatory confidence while scaling efficiently.
RCC BPO empowers banks, NBFCs, insurers, and fintechs to scale operations without increasing compliance risk or operational complexity. RCC BPO also supports and helps startup banking and fintech companies. Our AI-augmented workflows and domain-trained specialists drive efficiency, strengthen regulatory alignment, and enhance customer engagement across the Banking & financial lifecycle
Accelerate loan origination, servicing, and delinquency management with compliance-ready workflows and AI-enhanced monitoring.
✔ Faster loan processing
✔ Improved servicing accuracy
✔ Reduced delinquency risk
Increase recovery performance while maintaining strict regulatory compliance through AI-driven outreach and real-time quality tracking.
✔ Higher recovery rates
✔ Reduced compliance exposure
✔ Multilingual 24/7 engagement
Streamline claims, policy servicing, and fraud workflows with secure, end to end data-driven processes.— supported by 24/7 CX solutions.
✔ Faster claim resolution
✔ Improved policyholder experience
✔ Stronger fraud oversight
Accelerate commercial loan origination, underwriting coordination, and servicing with compliance-ready workflows designed for high-growth lenders.
✔ Faster loan turnaround times
✔ Reduced servicing errors
✔ Stronger regulatory documentation
Secure and scale cross-border transaction operations with AML/KYC-aligned workflows, fraud monitoring, and multilingual customer support.
✔ Reduced compliance exposure
✔ Faster transaction resolution
✔ Improved fraud detection oversight
Deliver secure, AI-augmented customer support for digital banks, wallets, and blockchain platforms — designed to scale with rapid user growth.
✔ Faster user onboarding support
✔ Tier 1–3 technical support coverage
✔ Secure, digital workflows
Our BFSI-trained specialists ensure accurate, compliant customer interactions across banking, lending, insurance, and digital finance workflows.
Deliver consistent, culturally aligned support in 25+ languages across onshore, nearshore, and offshore delivery models.
Flexible onshore, nearshore, and offshore structures enable rapid scaling while optimizing operational costs.
Our proprietary AI tools enhance quality monitoring, sentiment analysis, workflow automation, and compliance tracking — ensuring consistent performance across regulated financial interactions.
In the financial sector, customer trust and regulatory compliance are non-negotiable. RCC BPO provides specialized BFSI call center services that utilize proprietary tools to blend automation, intelligence, and human insight, ensuring your CX ecosystem is secure, scalable, and high-performing.
RCC BPO transformed our lending operations. Their compliance expertise and AI-driven tools helped us improve accuracy and turnaround time by over 40%.
Their multilingual collections team reduced delinquency rates while keeping customer satisfaction high. A true partner in our growth.
RCC BPO’s insurance support team streamlined our claims and policy servicing workflows, cutting processing time by 35% while maintaining full compliance and empathy in every interaction.
Our fintech platform achieved 24/7 multilingual support and faster dispute resolution after partnering with RCC BPO. Their AI-driven solutions improved efficiency without compromising the customer experience.
Our fintech platform achieved 24/7 multilingual support and faster dispute resolution after partnering with RCC BPO. Their AI-driven solutions improved efficiency without compromising the customer experience.
Stay ahead of change with insights from our BFSI thought leaders. RCC BPO helps fintechs and BFSI startups scale customer operations quickly while maintaining compliance and cost efficiency.
RCC BPO helps BFSI companies streamline operations, strengthen compliance, and improve customer satisfaction through scalable outsourcing solutions
We utilize state of the art encryption and rigorous auditing to safeguard your information.
All our services meet the industry specific ISO 27001, SOC 2, and PCI DSS compliance standards.
RCC BPO helps banks, fintechs, and financial institutions reduce costs, improve compliance, and scale operations with seamless customer support.
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