Navigating the Blockchain: A BPO Partner’s Guide to Crypto & Digital Asset Customer Service
For the Head of Operations at a crypto exchange or digital asset platform, the customer experience (CX) landscape is unlike any other in financial services. Your users are tech-savvy, globally distributed, and active in a market that never sleeps. They operate in an ecosystem powered by complex technologies—blockchain, wallets, smart contracts, and decentralized applications—that most […]
