Fairness as Growth Engine for Customer Success – Avoid Unfair Debt Collection Practices
It’s a tempting shortcut: adding “processing fees” or “convenience charges” to an account to cover recovery costs. However, FDCPA Section 808 is the “Fairness Doctrine” of recovery. The system prohibits collecting any amount not authorized by the original agreement. This includes all interest, fees, or expenses. The law only allows these charges if state law […]
