AI Quality Management (AI QMS) for BFSI Contact Centers: From Manual Sampling to 100% Visibility
In the BFSI (Banking, Financial Services, and Insurance) sector, every conversation counts. A single compliance lapse or misinformed customer interaction can lead to regulatory fines, reputational damage, or loss of customer trust. Yet, traditional quality monitoring models—based on manual sampling—review only a small percentage of calls, often less than 5%. That means 95% of customer […]
