November 4, 2025

Case Study: How RCC BPO’s AI QMS Achieved 100% Compliance Monitoring for a Major Lender

In financial services, compliance is everything. A single missed disclosure or policy deviation can trigger fines, regulator scrutiny, and loss of trust. For one North American lending institution, inconsistent quality checks created exactly that risk. Despite a strong training program and a dedicated QA team, the lender’s manual review process could only cover about 3% […]

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