Case Study: How RCC BPO’s AI QMS Achieved 100% Compliance Monitoring for a Major Lender
In financial services, compliance is everything. A single missed disclosure or policy deviation can trigger fines, regulator scrutiny, and loss of trust. For one North American lending institution, inconsistent quality checks created exactly that risk. Despite a strong training program and a dedicated QA team, the lender’s manual review process could only cover about 3% […]
