For retail credit providers, the challenge of collections is unique: it is not just about recovering debt but about preserving the customer relationship that drives lifetime value. In the highly competitive retail landscape, every customer interaction is crucial. Especially during a collections call, directly impacts your brand equity and future revenue. This is why many […]
In today’s demanding financial landscape, internal Accounts Receivable (AR) teams are often stretched thin, making it difficult to allocate sufficient time to early-stage debt recovery. Implementing first-party collections outsourcing enables companies to scale their collection efforts instantly without the burden of increasing internal overhead, staff training, or technology investment. This strategic move ensures rapid intervention […]
For a Head of Collections or VP of Risk, the charge-off rate is the ultimate performance metric—but it’s a lagging indicator. By the time an account reaches charge-off status, the real opportunity to prevent loss has already passed. Hence, focusing on early-stage collections is important. This is where strategic intervention can drastically improve cure rates […]
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