100% FDCPA Compliant CX Solutions: Beating Deceptive Collection Practices with Quality
FDCPA Section 807 provides an exhaustive 16-point list of prohibited “false or misleading representations”. In 2026, the challenge for BPOs isn’t just avoiding “active lies”—it’s avoiding “perceived deception.” If a consumer perceives that an agent is an attorney or that a lawsuit is “imminent” when it is not, you have a violation. Deceptive collection practices […]
