Team Leader – Orange Walk, Belize

Job Role: Team Leadership | Location: Orange Walk, Belize

Overview

Join our leadership team as a Team Leader at RCC BPO in Orange Walk, Belize! In this pivotal role, you will manage, mentor, and motivate a dedicated group of agents to achieve service delivery excellence. You will be responsible for maintaining high performance standards, driving employee engagement, and ensuring consistent results in a fast-paced environment. If you are a proactive problem-solver passionate about professional growth, apply today

Responsibilities

• Team Management: Oversee day-to-day operations to ensure performance targets are consistently met or exceeded.
• Coaching & Development: Conduct regular feedback and coaching sessions to enhance agent performance, engagement, and productivity.
• Performance Tracking: Monitor key metrics such as quality, attendance, and productivity to identify trends and improvement opportunities.
• Training Support: Assist with new hire nesting and training transitions, ensuring alignment with operational goals.
• Escalation Handling: Resolve escalated issues professionally, maintaining a customer-focused approach.
• Collaboration: Work with peers and leadership to implement team strategies and process enhancements.
• Team Culture: Foster a supportive, accountable, and goal-oriented team environment.

Requirements

• Language Proficiency: Fluent in both Spanish and English (bilingual proficiency required).
• Experience: Prior experience in a supervisory or team lead position, preferably within a contact center or BPO environment.
• Sales Expertise: Must have sales experience.
• Performance Knowledge: Strong understanding of performance management principles and call center metrics.
• Soft Skills: Excellent interpersonal, communication, and problem-solving abilities.
• Leadership Ability: Proven capacity to coach, inspire, and drive team accountability.
• Location: Must be a resident of Orange Walk.
• Availability: Fully flexible with work schedule.

Why Join Us?

Be part of a purpose-driven team that values collaboration, growth, and performance. As a Team Leader at RCC BPO, your leadership drives results and shapes our culture. Your impact is vital, and your success is always recognized and rewarded.

Apply Now

If you are an experienced, results-oriented leader ready to empower others and elevate performance, apply now to become a pivotal part of our team and help drive success in Orange Walk, Belize.