Program Manager – Orange Walk, Belize

Job Role: Operations Leadership | Location: Orange Walk, Belize

Overview

Join our leadership team at RCC BPO in Orange Walk, Belize! We are currently seeking high-level candidates for Program Manager Jobs to lead, motivate, and elevate team performance in a dynamic CX environment. This role requires bilingual fluency in English and Spanish and a deep background in call center operations. If you excel at managing large teams, driving critical KPIs, and fostering accountability, this leadership opportunity in the BFSI sector is built for you. Apply today!

Responsibilities

• Operational Leadership: Oversee campaign operations and ensure consistent achievement of all performance benchmarks.
• Team Management: Lead and mentor supervisors, team leaders, and support staff to drive engagement and accountability.
• Performance Analysis: Run and analyze reports to evaluate daily and weekly results, identifying trends and improvement areas.
• Process Optimization: Identify performance gaps and implement process enhancements to strengthen results.
• Strategic Collaboration: Partner with leadership to develop and execute action plans that enhance client satisfaction.
• Compliance & Reporting: Maintain adherence to client and company standards while ensuring accurate, timely reporting.

Requirements

• Education: Associate Degree in Business Management or equivalent experience.
• Experience: Over 5 years of experience in BPO or call center management.
• Language Skills: Fluent in both Spanish and English (bilingual proficiency required).
• Sales Background: Prior sales experience in a call center or customer service campaign is required.
• Leadership Skills: Proven ability to lead large teams and drive consistent performance.
• Analytical Ability: Strong organizational, analytical, and reporting skills.
• Location: Must reside in or near Orange Walk Town.
• Availability: Fully flexible with scheduling and operational needs.

Why Join Us?

Lead with strategy, empathy, and accountability in a culture built for growth and performance. As we expand at RCC BPO, we are looking for leaders to fill Program Manager Jobs where you can drive excellence in BFSI operations and shape the future of our global service delivery team.

Apply Now

If you’re ready to guide teams, deliver results, and shape success in a bilingual, people-first environment, apply now to join us as a Program Manager in Orange Walk, Belize.