Dispatcher Agent – Orange Walk

Job Role: Inbound Call Center Dispatcher Agent Job | Location: Orange Walk

Overview

Join RCC BPO as a Dispatcher Agent in Orange Walk, where you will be essential in coordinating locksmith services for customers in need. This dispatcher agent job involves managing incoming calls, collecting vital information, and using assertiveness along with a light sales approach to confirm services. You will ensure efficiency and excellence in every interaction.

Responsibilities

• Call Handling: Manage incoming calls efficiently, ensuring prompt and professional service.
• Information Collection: Collect essential details such as service address, customer name, and contact information using the client interface.
• Service Confirmation: Use assertiveness and a light sales approach to ensure confirmation of services.
• Data Entry Accuracy: Maintain high accuracy in data entry and manage customer information securely.

Requirements

• Strong Communication Skills: Must have clear and professional phone manners.
• Assertiveness: Ability to be assertive and persuasive without resorting to a hard sales approach.
• Computer Skills: Basic computer skills and ability to navigate online systems are necessary.
• Detail-Oriented: Strong focus on details, particularly with data entry.
• High Call Volume Management: Ability to handle high call volumes in a fast-paced environment.
• Independence: Must be reliable, adaptable, and capable of working independently.
• Confidence: No prior sales experience is required, but confidence and assertiveness are crucial.

Why Join Us?

At RCC BPO, we are committed to providing responsive and efficient services to our clients. As part of our team, you will work in a dynamic environment where your skills are valued. We are currently hiring for a dispatcher agent job to join us. We offer competitive pay and a supportive workplace that fosters long-term career growth.

Apply Now

If you are ready to take on this challenging role and make a significant impact within the BFSI sector, click here to apply online today. Join our dedicated team of professionals and unlock unparalleled opportunities for long-term career advancement now.