Job Role: Operations & Client Management | Location: Belize City, Belize

Overview

Join our leadership team as an Accounts Manager for a high-performing sales campaign at RCC BPO in Belize City. This role is ideal for experienced BPO professionals who excel in managing large teams, maintaining client relationships, and delivering measurable results. If you are ready to lead operations, drive KPIs, and shape both team and client success, this opportunity allows you to make a meaningful impact in one of the most dynamic regions for customer service and sales careers.

Responsibilities

• Operational Oversight: Manage the day-to-day operations of the assigned sales campaign, ensuring efficiency and service excellence.
• Team Leadership: Supervise large groups of employees to consistently achieve performance metrics and client expectations.
• Client Management: Build and maintain strong client relationships, acting as the primary point of contact for business communication.
• Performance Delivery: Ensure process compliance and operational excellence across the account.
• Cross-Functional Collaboration: Work closely with Training, Quality, and HR teams to enhance overall campaign performance.
• Reporting & Analysis: Monitor account performance, prepare detailed reports, and share updates with leadership and client stakeholders.
• Problem Solving: Identify challenges, develop practical solutions, and implement improvements to achieve business goals.
• Coaching & Mentorship: Provide ongoing guidance and motivation to supervisors and frontline agents.
• Flexibility: Adapt quickly to evolving client needs and business priorities.

Requirements

• Experience: Over 5 years of experience in BPO or call center management.
• Experience: Minimum of 5 years in the BPO industry with proven leadership responsibilities.
• Account Management: Strong background in managing accounts with large teams and complex client operations.
• Client Relations: Demonstrated ability to handle client communication and maintain business relationships effectively.
• Analytical Skills: Strong problem-solving, reporting, and decision-making capabilities.
• People Skills: Excellent communication, presentation, and team management abilities.
• Adaptability: High flexibility to meet changing business and client demands.
• Technical Proficiency: Skilled in reporting, process management, and performance monitoring tools.
• Location: Based in or willing to work from Belize City.

Why Join Us?

Lead people and performance in a culture that values collaboration, growth, and client success.

Apply Now

If you’re ready to take ownership of a client process, drive operational excellence, and lead a top-performing sales campaign, apply now to join us as an Accounts Manager in Belize City, Belize.