CX-Driven Support for Neobanks & Challenger Banks
Deliver seamless digital-first banking experiences with RCC BPO’s customer service expertise.
Deliver seamless digital-first banking experiences with RCC BPO’s customer service expertise.
Neobanks and challenger banks are redefining banking with mobile-first, digital-only models. Users expect instant onboarding, transparent services, and real-time support within their apps. They also demand intuitive interfaces, proactive notifications, and seamless integration with other digital services such as e-commerce platforms, payroll systems, and payment gateways. Any delay, poor response, or compliance issue can lead to churn in an industry where switching providers is easier than ever.
Strong CX is not only about speed but also about trust, security, and proactive engagement. Digital banking users look for personalized experiences, multilingual support, data-driven recommendations, and guidance that makes banking simpler, safer, and more rewarding.
RCC BPO
RCC BPO provides end-to-end support for neobanks and challenger banks, combining AI-powered automation with highly trained CX specialists. From onboarding and account verification to transaction queries and fraud prevention, our teams ensure every customer interaction is accurate, empathetic, and compliant. With multilingual and omnichannel support, we help neobanks scale user growth while protecting brand trust.
Our services cover the full digital banking lifecycle.
Monitoring accounts, detecting suspicious activity, and notifying customers proactively.
Agents skilled in fintech, compliance, and digital-first banking CX.
Automated verification, fraud detection, and account alerts combined with empathetic human guidance.
24/7 service across in-app chat, phone, email, SMS, and social channels.
Processes aligned with AML, KYC, PCI DSS, SOC2, GDPR, and banking regulations.
Reduce drop-offs with smooth account creation.
Seamless support builds loyalty in a competitive market.
Proactive monitoring enhances security and customer trust.
AI + human support reduces servicing costs.
Onshore, nearshore, and offshore teams adapt to user growth.
Whether you’re looking to enhance productivity, improve efficiency, or stay ahead of technological advancements, we’ve got you covered.
We manage digital onboarding, KYC/AML verification, customer support, dispute resolution, and account management, helping digital banks scale with security and efficiency.
Yes. We provide multilingual customer service in 25+ languages, ensuring inclusive communication for global digital banking users.
Our AI-enhanced omnichannel support combines real-time chat, voice, and digital self-service tools to deliver faster resolutions and boost user satisfaction.
Absolutely. We conduct digital marketing, outreach, and onboarding campaigns to help neobanks grow active user bases and increase engagement.
Our teams use AI analytics, behavioral modeling, and AML validation tools to identify suspicious activities and prevent fraudulent transactions before they escalate.
Because we provide financial domain expertise, 24/7 omnichannel support, regulatory compliance, and rapid scalability, allowing digital banks to focus on innovation while we handle operations.
Whether you’re looking to enhance productivity, improve efficiency, or stay ahead of technological advancements, we’ve got you covered.
At RCC BPO Solutions, we’re dedicated to delivering innovative technology solutions tailored to meet the unique needs of businesses like yours.
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