In the hyper-competitive world of FinTech, the cost of customer acquisition (CAC) is constantly rising, making retention the single most vital lever for profitability. High churn is not solely a product issue; it is a customer experience failure. Strategic customer experience (CX) outsourcing for digital banks is the proven solution. When a user is frustrated, […]
In the world of digital finance, the banking platform never closes. Transactions occur at 3:00 AM across continents, and a customer expects immediate, expert assistance regardless of their time zone. For any institution, from legacy banks undergoing transformation to agile neobanks, providing 24/7 customer support for digital banking platforms is not a competitive edge—it is […]
The financial services industry is undergoing one of its most transformative shifts in history. Neobanks—digital-only financial institutions with no physical branches—have redefined what customers expect from banking. Neobank customer support care should be thoughtfully designed for the digital-first customer. Built for convenience, personalization, and instant access, these digital-first institutions are rewriting the rules of engagement. […]
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