Secure, CX-Focused Support for Crypto & Digital Assets
Deliver trusted, compliant, & user-friendly experiences for crypto investors & traders with RCC BPO.
Deliver trusted, compliant, & user-friendly experiences for crypto investors & traders with RCC BPO.
Crypto and digital assets are exciting but also complex and volatile. Users expect frictionless onboarding, instant transactions, and reliable 24/7 support when dealing with wallets, exchanges, and digital tokens. At the same time, concerns around fraud, scams, and compliance make customer trust critical.
Any delay in transactions, poor handling of disputes, or lack of clarity in regulations can quickly lead to user frustration and attrition. Providers who balance speed, transparency, and compliance while offering empathetic support stand out in a crowded and fast-moving industry.
RCC BPO
RCC BPO offers end-to-end crypto CX support, combining trained specialists in digital assets with AI-driven fraud monitoring and verification tools. From onboarding and KYC/AML verification to transaction queries and dispute resolution, our teams deliver seamless customer experiences that reinforce trust while protecting platforms from risk.
Our services cover the entire crypto customer journey
Secure account creation, identity verification, and compliance checks.
Agents familiar with blockchain, exchanges, tokens, and customer service best practices.
Automation for fraud detection, verification, and monitoring paired with empathetic human engagement.
Processes aligned with AML, KYC, GDPR, PCI DSS, SOC2, and crypto-specific regulations.
Always-on support across chat, voice, email, and in-app experiences.
Reduce drop-offs with simple and secure account setup
Transparent, secure support drives loyalty
AI-driven monitoring protects customers and platforms
Hybrid human + AI model lowers cost-to-serve
Onshore, nearshore, and offshore teams to support international markets
Whether you’re looking to enhance productivity, improve efficiency, or stay ahead of technological advancements, we’ve got you covered.
Yes. We provide CX, back-office, and compliance support for centralized exchanges (CEX), decentralized finance (DeFi) platforms, and blockchain-based services.
Yes. Our multilingual agents assist users with wallet access, account verification, and trading queries across 20+ global languages.
Absolutely. We manage crypto user onboarding, investor education campaigns, and lead qualification, helping exchanges increase wallet activation and trading engagement.
Crypto clients benefit from faster customer onboarding, enhanced regulatory compliance, lower fraud risk, and improved CX, supported by AI QMS and specialized blockchain-trained agents.
Whether you’re looking to enhance productivity, improve efficiency, or stay ahead of technological advancements, we’ve got you covered.
At RCC BPO Solutions, we’re dedicated to delivering innovative technology solutions tailored to meet the unique needs of businesses like yours.
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