Exceptional 24/7 fintech support. Specialized call center services utilize AI/automation for rapid issue resolution & superior CX. We deliver seamless, scalable solutions with robust KYC/AML and expert compliance, ensuring secure digital finance operations that drive growth.
Fintech has transformed the way people borrow, pay, and invest. Users now expect instant, digital-first experiences with seamless onboarding, real-time support, and fast resolutions. They also expect transparency, personalized engagement, and proactive issue resolution that matches the speed of digital finance. This includes intuitive in-app help, multilingual self-service FAQs, and proactive alerts that resolve problems before they escalate. A single poor interaction can drive churn in this highly competitive, app-driven market, making CX a strategic advantage.
At the same time, fintech platforms face growing regulatory oversight in payments, lending, and digital assets. Our specialized fintech call center services utilize advanced AI and automation to ensure rapid issue resolution and a superior Customer Experience (CX). Providers must now balance customer expectations with requirements such as transaction monitoring, data security, and strict KYC/AML checks—designing services that are both customer-friendly and compliance-ready. CX must therefore be fast, secure, and compliant—ensuring customers feel confident while providers stay protected.
RCC BPO
RCC BPO blends AI-powered tools with trained CX specialists to support fintech users across onboarding, KYC/AML checks, transactions, and troubleshooting. Our teams provide multilingual, omnichannel support designed for digital-first customers. By balancing user-friendly CX with compliance and security, we help fintech providers build loyalty while scaling globally.
Our services span across key fintech segments, with dedicated landing pages for deeper details.
Application support, eligibility checks, loan servicing, and repayment management.
Onboarding, fraud prevention, dispute resolution, and multilingual CX.
Agents skilled in digital lending, payments, and crypto platforms with CX best practices.
Automation for verification, fraud detection, and reminders paired with human empathy for sensitive cases.
Seamless support across phone, chat, email, SMS, and in-app channels for digital-first users.
Built-in adherence to AML, KYC, PCI DSS, SOC2, GDPR, and financial regulations.
Reduce drop-offs and accelerate customer acquisition.
Strong CX keeps users engaged and reduces churn.
AI-driven monitoring protects users and platforms.
Hybrid AI + human model reduces cost-to-serve.
Onshore, nearshore, and offshore support to match user growth.
Whether you’re looking to enhance productivity, improve efficiency, or stay ahead of technological advancements, we’ve got you covered.
RCC BPO supports fintechs, digital lenders, neobanks, and payment providers with services spanning onboarding, KYC/AML verification, customer support, transaction monitoring, and dispute management.
Our omnichannel CX model integrates voice, chat, email, and social platforms to provide 24/7 assistance. Combined with AI-driven tools like MindSpeech and MindVoice, we ensure fast, personalized, and compliance-ready customer interactions.
Yes. We offer seamless API integrations with fintech apps, mobile wallets, and digital banking systems for real-time synchronization, compliance monitoring, and analytics visibility.
Absolutely. We conduct lead generation, account reactivation, and retention campaigns, helping fintechs acquire qualified users and nurture long-term relationships.
Our fintech support operations align with PCI DSS, SOC 2, ISO 27001, GDPR, and AML/KYC frameworks. We ensure every process is secure, auditable, and regulator-ready.
We leverage AI QMS for quality automation, Arya for data intelligence, and MindVoice for AI-driven customer engagement, ensuring efficiency, insight, and consistency across every channel.
RCC BPO offers domain expertise, global multilingual delivery, compliance-first operations, and scalable automation — enabling fintechs to scale faster while improving CX and operational performance.
Whether you’re looking to enhance productivity, improve efficiency, or stay ahead of technological advancements, we’ve got you covered.
At RCC BPO Solutions, we’re dedicated to delivering innovative technology solutions tailored to meet the unique needs of businesses like yours.
Copyright @2026 RCC BPO. All Rights Reserved
