Compliance-Driven, Customer-Friendly Debt Collection Solutions
Recover more while protecting relationships with RCC BPO’s tailored collections services.
Recover more while protecting relationships with RCC BPO’s tailored collections services.
Debt recovery is one of the most sensitive areas of BFSI operations. Mishandled outreach or overly aggressive collection practices can harm brand reputation and trigger regulatory penalties. In the U.S. and global markets, where compliance requirements are strict and customer sentiment is fragile, lenders and financial institutions need a collections partner that balances recovery performance with customer experience.
Strong CX in collections means empathetic communication, multilingual outreach, and proactive reminders that encourage repayment without creating friction. Customers are more likely to respond positively when approached with dignity, clarity, and flexible repayment options. By aligning human empathy, digital tools, and compliance safeguards, institutions can improve recovery rates while maintaining loyalty.
RCC BPO offers collections services that combine skilled agents, AI-driven reminders, and strict compliance frameworks to help clients recover more, reduce risk, and protect long-term relationships.
RCC BPO
Support for credit cards, auto loans, personal loans, mortgages, and payday lending with empathy-driven outreach and multilingual reminders.
Professional, negotiation-based support for commercial loans, merchant cash advances, and unpaid invoices.
Friendly reminders and proactive engagement to prevent delinquency escalation.
Skilled negotiation, structured repayment plans, and settlement support for accounts in severe delinquency.
Agents trained in handling sensitive financial conversations with professionalism and care.
AI-powered reminders, predictive analytics, and omnichannel engagement (voice, SMS, chat, email, app).
Operations aligned with FDCPA, CFPB, PCI DSS, GDPR, and SOC2 to ensure trust and compliance.
Onshore, nearshore, and offshore delivery models with multilingual capabilities to meet diverse market needs.
Improve repayment outcomes without sacrificing relationships.
Built-in regulatory frameworks reduce exposure to fines or penalties.
Human + AI hybrid model lowers cost-to-collect.
Protect long-term customer loyalty even during collections.
Certified specialists with BFSI domain expertise.
Whether you’re looking to enhance productivity, improve efficiency, or stay ahead of technological advancements, we’ve got you covered.
Yes. We provide dedicated teams for consumer and commercial debt recovery, customizing tone and outreach strategy for each client type.
Yes. Our platforms integrate predictive dialers, sentiment analytics, and automated follow-ups to increase collection efficiency.
Yes. We provide multilingual agents for cross-border collection and global financial clients.
We measure right-party contact rate, recovery rate, customer satisfaction, and compliance adherence across every campaign.
Whether you’re looking to enhance productivity, improve efficiency, or stay ahead of technological advancements, we’ve got you covered.
At RCC BPO Solutions, we’re dedicated to delivering innovative technology solutions tailored to meet the unique needs of businesses like yours.
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