Connecting You To Endless Possibilities
Enhance business operations and customer experience with Arya—your advanced AI engine and digital co-pilot.
Enhance business operations and customer experience with Arya—your advanced AI engine and digital co-pilot.
In BFSI, customer trust, compliance, and performance are critical. Traditional tools only scratch the surface with limited insights, often relying on manual processes and fragmented data. Arya changes this by acting as a Quality Auditor, Coach, Product Manager, Co-Pilot, and Digital Cockpit—bringing together compliance oversight, real-time coaching, analytics, and operational intelligence in one powerful solution.
For providers, this means higher customer satisfaction, empowered and better-trained agents, stronger compliance safeguards, faster decision-making, and measurable improvements across operations.
Arya integrates seamlessly into your workflows, evaluating interactions, coaching agents in real time, and providing leadership with actionable insights. It empowers agents with personalized support while giving managers full visibility into compliance and performance.
Monitors 100% of interactions for compliance, soft skills, and knowledge.
Offers real-time guidance and personalized training for agents.
Assists live interactions with prompts, reminders, and context.
Analyzes feedback to identify product gaps and improvements.
Provides leaders with an AI-powered dashboard to oversee CX and compliance in real time.
Boost NPS/CSAT with smarter, smoother interactions.
Spot upsell and cross-sell opportunities to maximize ROI.
Equip teams with tools and coaching to perform at their best.
Ensure every interaction meets BFSI standards.
Whether you’re looking to enhance productivity, improve efficiency, or stay ahead of technological advancements, we’ve got you covered.
Arya helped us achieve real-time engagement and improved efficiency with adaptable AI support.” “We gained complete visibility into compliance and agent performance, reducing risk exposure.
Arya is a Gen-AI-powered digital assistant designed to provide real-time feedback to employees and agents, helping improve performance, productivity and decision-making within contact-centres and operations.
Arya acts as a “Co-Pilot” persona—listening during live calls, offering real-time prompts, summarising conversations, fetching SOPs and helping the agent stay on track for compliance, accuracy and customer satisfaction.
Arya’s platform features multiple personas including:
Yes. Arya is built to integrate seamlessly with existing systems such as telephony, CRM, knowledge-bases and contact-centre platforms—allowing it to work alongside current workflows rather than replace them.
Organizations using Arya have seen benefits such as improved customer satisfaction (CSAT), higher first-call resolution (FCR), reduction in training time, improved agent performance and operational efficiency.
Arya is suited for contact-centre operations, customer-service environments across industries (including BFSI – banking/financial services/insurance), travel & hospitality, healthcare and more. Its focus is on improving agent performance, operations, QA and customer experience.
Through its “Quality Auditor” persona, Arya can monitor 100% of interactions (voice and digital), detect compliance gaps, behavioural issues or process deviations, and feed into targeted coaching or corrective workflows.
While specific timelines vary by organisation and scope, Arya follows a structured implementation path: defining use-cases, integrating with systems, training models/personalising personas, then monitoring and scaling. Its design emphasises adaptability and modular deployment.
Whether you’re looking to enhance productivity, improve efficiency, or stay ahead of technological advancements, we’ve got you covered.
At RCC BPO Solutions, we’re dedicated to delivering innovative technology solutions tailored to meet the unique needs of businesses like yours.
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