AI QMS is an automated quality monitoring system that evaluates calls and digital interactions in real time to ensure compliance and improve customer experience.

How does Accent Harmonizer improve calls?

Accent Harmonizer harmonizes agent voices in real time to ensure consistent tone, clarity, and empathy, building trust and professionalism.

What is MindVoice used for?

MindVoice powers AI-driven conversational agents that handle routine queries naturally and empathetically, freeing human agents for complex conversations.

What role does Arya play in operations?

Arya acts as a Quality Auditor, Coach, Product Manager, Co-Pilot, and Digital Cockpit by combining AI insights with operational intelligence to boost satisfaction and performance.

Are these solutions compliant with industry standards?

Yes, the suite is designed to meet BFSI standards like AML, KYC, PCI DSS, and SOC2 to ensure regulatory compliance.

Can these products work with existing systems?

Yes, they are built to integrate seamlessly with existing contact center and enterprise systems.

How do these tools impact customer satisfaction?

By blending automation with empathy and real-time insights, these tools improve call quality, speed, and accuracy, boosting customer satisfaction and loyalty.

Do these AI tools replace human agents?

No, they complement human agents by handling routine tasks and providing actionable insights, allowing agents to focus on high-value interactions.

How do these solutions reduce costs?

Automation and AI-driven quality monitoring lower the cost-to-serve by improving efficiency and reducing errors.

What actionable insights do these products provide?

They deliver real-time compliance alerts, agent performance coaching, customer sentiment analysis, and operational intelligence for smarter decision-making.

Human + AI Innovations That Power BFSI CX

From real-time voice harmonization to AI-powered quality assurance and advanced digital co-pilots, RCC BPO’s proprietary solutions enhance compliance, efficiency, and customer experience.

Explore Our Products

Why Our Products Matter

In BFSI, customer experience and compliance can’t be left to chance. Our suite of AI-powered and human-centered tools is designed to make every interaction smarter, faster, and more secure. By blending automation with empathy, we give BFSI providers a competitive edge.

Our Products

Accent Harmonizer

Accent Harmonizer ensures consistent tone, clarity, and empathy in customer calls by harmonizing agent voices in real time. This helps BFSI brands build trust and deliver professionalism across every interaction.

MindVoice

MindVoice powers AI-driven conversational agents that sound natural and empathetic. These AI voicebots handle routine queries, freeing human agents to focus on complex, high-value conversations.

AI QMS

AI QMS replaces sample auditing with 100% automated quality monitoring. It evaluates calls, chats, and digital interactions in real time—ensuring compliance, consistency, and measurable CX improvements.

Arya

Arya goes beyond analytics to act as a Quality Auditor, Coach, Product Manager, Co-Pilot, and Digital Cockpit. By combining AI-driven insights with operational intelligence, Arya helps businesses boost satisfaction, maximize agent performance, and unlock new revenue growth.