Multilingual BFSI Support from Kosovo
Delivering European-quality, compliance-driven customer experience and financial process outsourcing for banks, insurers, lenders, and fintechs across the region.
Delivering European-quality, compliance-driven customer experience and financial process outsourcing for banks, insurers, lenders, and fintechs across the region.
Kosovo is one of Europe’s fastest growing outsourcing destinations, offering multilingual financial specialists, cultural affinity with Western Europe, and competitive scalability. RCC BPO’s Pristina delivery center serves as a nearshore hub for European and U.K. BFSI clients, delivering high-quality support in English, German, French, Italian, and Albanian.
Our Kosovo team is trained extensively in BFSI domain processes, equipping them to handle complex customer inquiries, manage financial documentation, and execute secure data transactions. Each agent undergoes continuous compliance and communication training to ensure adherence to global financial standards while maintaining empathy and professionalism in every interaction.
Our operations in Kosovo combine CX excellence, compliance assurance, and AI-powered automation to streamline financial workflows — from loan processing and insurance claims to collections, fintech onboarding, and back-office reconciliation. By integrating real-time analytics and quality monitoring, we ensure every client benefits from measurable efficiency gains and consistent customer satisfaction. Every process follows SOC 2, PCI DSS, ISO 27001, and GDPR standards to ensure secure, efficient, and transparent service delivery.
RCC BPO
Our Pristina center is a specialized facility supporting European and global financial operations. The team focuses on delivering customer service, document verification, debt management, and multilingual helpdesk support for BFSI clients. Combining modern infrastructure with advanced analytics and quality monitoring, the center enables accurate, customer-friendly, and compliant interactions across channels.
Whether you’re looking to enhance productivity, improve efficiency, or stay ahead of technological advancements, we’ve got you covered.
Serves as a cost-effective base for EU and U.K. financial institutions.
Fluent support in English, German, French, Italian, and Albanian.
Aligned with European financial and data protection frameworks (GDPR, ISO, PCI DSS).
Enhanced by MindSpeech, MindVoice, AI QMS, and Arya for optimized performance.
University-educated professionals with BFSI process and CX training.
Rapid ramp-up capabilities with consistent service quality.
In BFSI, customer trust and compliance can’t be left to chance. RCC BPO’s proprietary tools combine automation, intelligence, and human insight to create secure, scalable, and high-performing CX ecosystems.
Real-time AI voice harmonization for natural, consistent communication.
Human-like AI voice agents for 24/7 multilingual support.
100% automated quality assurance and compliance monitoring.
Advanced AI engine for real-time analytics, training, and performance optimization.
Deliver multilingual, compliant, and customer-focused financial support across Europe and beyond.
Stay ahead of change with insights from our BFSI thought leaders.
At RCC BPO Solutions, we’re dedicated to delivering innovative technology solutions tailored to meet the unique needs of businesses like yours.
Copyright @2025 RCC BPO. All Rights Reserved
