Bilingual Nearshore BFSI Support from Antioquia, Colombia

Delivering secure, scalable, and compliance-ready financial customer experience solutions for U.S. banks, lenders, insurers, and fintechs.

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Why Colombia-Based BFSI Support Matters

Colombia has become a leading nearshore destination for North American financial services outsourcing, offering a bilingual talent pool, cost-effective delivery, and cultural compatibility with U.S. clients. RCC BPO’s Antioquia delivery center leverages these strengths to provide compliance-driven, customer-first BFSI support for financial institutions across lending, insurance, collections, and fintech operations. Our agents, fluent in English and Spanish, are trained in regulatory frameworks, empathetic customer engagement, and data-secure workflows. Every process adheres to SOC 2, PCI DSS, and ISO 27001 standards to ensure data integrity and compliance across all client programs.

Where We Operate

Antioquia, Colombia

Edificio Camacol, Cl. 49B #21, Laureles – Estadio, Medellín, Antioquia, Colombia. Our Antioquia center serves as RCC BPO’s flagship nearshore delivery hub in Latin America. It provides end-to-end BFSI support for U.S. clients, combining regulatory compliance, bilingual communication, and cultural alignment. The Medellín facility features advanced infrastructure, real-time QA systems, and multilingual specialists who ensure every interaction reflects professionalism and empathy.

Services

Services We Provide

Whether you’re looking to enhance productivity, improve efficiency, or stay ahead of technological advancements, we’ve got you covered.

Consumer Lending Support

Loan origination, KYC, servicing, delinquency management

Collections CoE

Compliance-first debt resolution with AI + multilingual outreach

Insurance Solutions

Policy onboarding, claims, renewals, fraud support

Commercial Lending

Business loan processing, credit lines, merchant cash advances

Remittance Solutions

Cross-border transfers, AML/KYC compliance, multilingual support

Digital Banking, Fintech & Crypto

App support, digital lending platforms, blockchain CX

Why BFSI Brands Choose RCC BPO in Colombia

Bilingual Nearshore Advantage

English/Spanish fluency with full cultural alignment to U.S. markets.

Financial Domain Expertise

BFSI-trained agents delivering accuracy and empathy in every interaction.

Cost Efficiency

Competitive pricing while maintaining top-tier compliance and quality.

Regulatory Confidence

Full adherence to U.S. and Colombian financial data regulations.

AI + Human Excellence

24/7 Multilingual Support

Continuous service coverage across voice, chat, and digital platforms.

Human + AI Innovations

Our Products

In BFSI, customer trust and compliance can’t be left to chance. RCC BPO’s proprietary tools combine automation, intelligence, and human insight to create secure, scalable, and high-performing CX ecosystems.