Job Role: Operations Leadership | Location: Orange Walk, Belize

Overview

Join our leadership team as a Program Manager at RCC BPO in Orange Walk, Belize, where you will lead, motivate, and elevate team performance within a dynamic customer experience environment. This role requires bilingual communication skills in English and Spanish and a strong background in call center operations. If you are experienced in managing large teams, driving KPIs, and fostering accountability, this opportunity is built for you.

Responsibilities

• Operational Leadership: Oversee campaign operations and ensure consistent achievement of all performance benchmarks.
• Team Management: Lead and mentor supervisors, team leaders, and support staff to drive engagement and accountability.
• Performance Analysis: Run and analyze reports to evaluate daily and weekly results, identifying trends and improvement areas.
• Process Optimization: Identify performance gaps and implement process enhancements to strengthen results.
• Strategic Collaboration: Partner with leadership to develop and execute action plans that enhance client satisfaction.
• Compliance & Reporting: Maintain adherence to client and company standards while ensuring accurate, timely reporting.

Requirements

• Education: Associate Degree in Business Management or equivalent experience.
• Experience: Over 5 years of experience in BPO or call center management.
• Language Skills: Fluent in both Spanish and English (bilingual proficiency required).
• Sales Background: Prior sales experience in a call center or customer service campaign is required.
• Leadership Skills: Proven ability to lead large teams and drive consistent performance.
• Analytical Ability: Strong organizational, analytical, and reporting skills.
• Location: Must reside in or near Orange Walk Town.
• Availability: Fully flexible with scheduling and operational needs.

Why Join Us?

Lead with strategy, empathy, and accountability in a culture built for growth and performance.

Apply Now

If you’re ready to guide teams, deliver results, and shape success in a bilingual, people-first environment, apply now to join us as a Program Manager in Orange Walk, Belize.