Job Role: Inbound/Outbound/Emails/Chats | Location: Belize City

Overview

Join our team as a Customer Service Representative at RCC BPO in Belize City, where you will be crucial in managing insurance-related customer interactions. This role involves assisting customers with insurance claims, payments, and providing necessary support to ensure efficient claim processing.

Responsibilities

• Insurance Claims Assistance: Help customers file new insurance claims and process payments, ensuring accurate documentation for claim evaluation.
• Communication: Communicate effectively with customers via phone, email, and chat, translating for adjusters when necessary.
• Claim Updates and Dispatch: Provide updates on existing claims, arrange dispatch services, and take recorded statements to support claim resolution.
• Customer Support: Maintain clear and effective communication, offering exceptional service while addressing customer queries and processing related tasks.

Requirements

• Experience: Prior customer service experience, preferably in the insurance industry.
• Language Skills: Bilingual proficiency in English and Spanish is essential.
• Communication Skills: Strong abilities to engage with customers across communication platforms.
• Detail-Oriented: Excellent attention to detail, ensuring accurate documentation of customer interactions.
• Professionalism: Ability to remain calm and composed under pressure while handling customer concerns.
• Technical Skills: Experience with insurance claims processing and familiarity with customer service software and claims management tools are advantageous.
• Multitasking: Capable of managing multiple tasks efficiently in a fast-paced environment.

Why Join Us?

At RCC BPO, we are committed to excellence in customer service, particularly in handling sensitive insurance claims. We provide a supportive and dynamic work environment where your skills in customer service and claims handling can thrive. Join us for a rewarding career with opportunities for growth and development.

Apply Now

If you are dedicated to providing superior customer support and want to make a difference in the lives of our clients, apply today to join our team at RCC BPO.