World-Class BFSI Support from the Philippines
Delivering secure, multilingual, and high-performance customer experience and back-office solutions for U.S., Canadian, and global financial institutions.
Delivering secure, multilingual, and high-performance customer experience and back-office solutions for U.S., Canadian, and global financial institutions.
The Philippines has earned its reputation as one of the world’s most trusted hubs for financial services outsourcing, celebrated for its empathy-driven workforce, bilingual capabilities, and operational excellence. RCC BPO’s delivery centers in Manila, Cebu, Silang, and Legazpi provide global BFSI clients with 24/7 multilingual support, ensuring cost-efficient scalability and seamless compliance.
Our Philippine network delivers specialized solutions across consumer lending, insurance, collections, remittance, fintech, and back-office processing. By integrating AI-powered tools and financial analytics, we provide end-to-end process efficiency while maintaining the human touch that defines exceptional customer experience.
All our centers are SOC 2, PCI DSS, and ISO 27001 certified, ensuring the highest levels of data protection and compliance for financial operations.
RCC BPO
Our Manila center serves as RCC BPO’s primary operational hub for financial services, managing customer engagement, collections, KYC processes, and claims management for leading BFSI clients. With experienced professionals and advanced CRM platforms, it ensures accurate, compliant, and customer-focused service delivery.
Cebu is a strategic nearshore hub providing omnichannel financial CX and technical support. It delivers high-volume BFSI services, including remittance assistance, cross-border transactions, and digital banking support, backed by AI automation and compliance oversight.
Our Silang center provides specialized voice and non-voice support for BFSI clients, with an emphasis on empathy-led collections, payment verification, and multilingual communication. This site plays a vital role in first-party debt resolution and high-sensitivity customer care.
The Legazpi center extends RCC BPO’s southern Philippines footprint, offering cost-effective back-office and CX services. Its skilled workforce supports claims management, data processing, and financial query resolution, making it a strong complement to our main hubs.
Whether you’re looking to enhance productivity, improve efficiency, or stay ahead of technological advancements, we’ve got you covered.
End-user support for apps, wallets, digital onboarding, and crypto transactions.
English fluency with additional support in Asian and Spanish languages.
All centers maintain SOC 2, PCI DSS, and ISO 27001 certifications.
Powered by MindSpeech, MindVoice, AI QMS, and Arya for efficient QA and automation.
Agents trained in empathy, regulatory compliance, and financial communication ethics.
Four key centers ensuring redundancy, flexibility, and 24/7 availability.
Optimized operational costs with enterprise-level CX standards.
In BFSI, customer trust and compliance can’t be left to chance. RCC BPO’s proprietary tools combine automation, intelligence, and human insight to create secure, scalable, and high-performing CX ecosystems.
Real-time AI voice harmonization for natural, consistent communication.
Human-like AI voice agents for 24/7 multilingual support.
100% automated quality assurance and compliance monitoring.
Advanced AI engine for real-time analytics, training, and performance optimization.
Deliver compliant, multilingual, and technology-enhanced BFSI support for your global operations.
Stay ahead of change with insights from our BFSI thought leaders.
At RCC BPO Solutions, we’re dedicated to delivering innovative technology solutions tailored to meet the unique needs of businesses like yours.
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