Offshore BFSI Centers of Excellence Across India
Delivering enterprise-grade financial operations, compliance management, and customer experience support for global banks, insurers, lenders, and fintechs.
Delivering enterprise-grade financial operations, compliance management, and customer experience support for global banks, insurers, lenders, and fintechs.
India continues to lead the world in BFSI outsourcing, providing unmatched access to financial expertise, multilingual professionals, and cost-efficient scalability. RCC BPO’s India delivery network combines domain experience, digital transformation, and AI-driven analytics to deliver secure, compliant, and customer-focused support for financial institutions globally. We proudly support both our Indian and global clients from these centers, providing end-to-end solutions that drive operational efficiency, enhance compliance readiness, and elevate customer experience.
Our Indian operations serve as the backbone for global BFSI enterprises, managing diverse financial workflows including loan processing, collections, insurance claims, underwriting, remittance, and fintech CX. Each process is powered by AI-enhanced quality management systems, analytics-led decision-making, and robust human expertise to ensure precision and speed. These capabilities are underpinned by strong SOC 2, PCI DSS, and ISO 27001 certifications across all locations, guaranteeing full compliance, data integrity, and transparency for every client we serve.
RCC BPO
Our flagship BFSI hub specializing in financial customer support, collections, and back-office processing. Kolkata is home to our largest pool of BFSI-trained agents who provide 24/7 omnichannel support for clients across North America, Europe, and APAC.
Our Howrah center focuses on CX enhancement, voice operations, and digital engagement for BFSI and fintech clients. The team blends empathy and technology to maintain consistency in every customer interaction.
A key operations hub offering scalable financial CX delivery. The center leverages a skilled suburban workforce to provide multilingual customer engagement and high-accuracy support for global BFSI clients.
Located in one of eastern India’s major industrial zones, our Durgapur facility delivers back-office processing, compliance management, and multilingual financial support, strengthening our East India presence.
Our Siliguri center expands our footprint further in North Bengal, providing customer care, lending support, and collections management. It serves as a vital regional node for BFSI operations, offering high responsiveness and workforce flexibility.
Our technology-driven innovation hub in Bengaluru specializes in AI-assisted customer support, digital banking, and fintech integration, merging automation with deep human expertise to deliver intelligent, real-time financial CX solutions.
The Noida center provides BFSI helpdesk, customer engagement, and back-office operations with process automation and compliance management. It ensures seamless collaboration with global teams for high-volume financial programs.
Our Mohali operations strengthen RCC BPO’s northern delivery network, offering bilingual BFSI support, customer care, and documentation management for national and international clients.
Whether you’re looking to enhance productivity, improve efficiency, or stay ahead of technological advancements, we’ve got you covered.
End-user support for apps, wallets, digital onboarding, and crypto transactions.
Every center is certified in SOC 2, PCI DSS, and ISO 27001 for maximum security and compliance.
Decades of experience managing global financial operations.
Multiple locations ensuring scalability, redundancy, and business continuity.
Tools like MindSpeech, MindVoice, AI QMS, and Arya enhance accuracy and performance.
Advanced analytics, automation, and continuous improvement for better outcomes.
Optimized pricing without compromising compliance or CX quality.
In BFSI, customer trust and compliance can’t be left to chance. RCC BPO’s proprietary tools combine automation, intelligence, and human insight to create secure, scalable, and high-performing CX ecosystems.
Real-time AI voice harmonization for natural, consistent communication.
Human-like AI voice agents for 24/7 multilingual support.
100% automated quality assurance and compliance monitoring.
Advanced AI engine for real-time analytics, training, and performance optimization.
Partner with RCC BPO for scalable, compliant, and customer-centric BFSI outsourcing solutions across India.
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