Trusted BFSI Contact Centers for Canada’s Financial Industry
Delivering compliant, bilingual, and customer-focused outsourcing solutions for Canadian banks, insurers, lenders, and fintechs.
Delivering compliant, bilingual, and customer-focused outsourcing solutions for Canadian banks, insurers, lenders, and fintechs.
Canadian financial institutions operate under some of the world’s most stringent data privacy and compliance standards, including PIPEDA, OSFI guidelines, and PCI DSS regulations. RCC BPO’s Canada delivery network is designed to uphold these standards, combining data security, bilingual CX, and financial expertise.
Our teams support clients across lending, insurance, collections, and fintech with bilingual (English/French) agents, ensuring nationwide accessibility and customer satisfaction. By integrating AI tools and compliance automation, RCC BPO delivers faster resolutions, higher accuracy, and measurable CX improvements.
RCC BPO
Our Montreal delivery center is the heart of RCC BPO’s Canadian operations. It provides fully bilingual (English/French) support, ensuring seamless service delivery across Canada and nearshore options for U.S. clients. With BFSI-trained agents and compliance-ready infrastructure, Montreal supports sensitive financial workflows, including loan servicing, insurance claims, collections, and digital banking support.
Complementing our Montreal center, RCC BPO’s Work-from-Home network extends secure, flexible BFSI support across Canada. Our remote agents are fully trained in financial compliance and equipped with secure connectivity and encrypted systems. This model provides resilience, scalability, and business continuity for clients seeking flexible service delivery or nearshore support for the U.S. market.
Whether you’re looking to enhance productivity, improve efficiency, or stay ahead of technological advancements, we’ve got you covered.
English/French fluency ensures nationwide accessibility.
Aligned with Canadian privacy and financial regulations.
Deep understanding of Canadian BFSI standards and customer expectations.
Tools like MindVoice, MindSpeech, AI QMS, and Arya enhance accuracy and compliance.
Seamless coordination with onshore, nearshore, and WFH agents for complete coverage.
Encryption, controlled access, and continuous monitoring safeguard sensitive financial data.
In BFSI, customer trust and compliance can’t be left to chance. RCC BPO’s proprietary tools combine automation, intelligence, and human insight to create secure, scalable, and high-performing CX ecosystems.
Real-time AI voice harmonization for natural, consistent communication.
Human-like AI voice agents for 24/7 multilingual support.
100% automated quality assurance and compliance monitoring.
Advanced AI engine for real-time analytics, training, and performance optimization.
Stay ahead of change with insights from our BFSI thought leaders.
At RCC BPO Solutions, we’re dedicated to delivering innovative technology solutions tailored to meet the unique needs of businesses like yours.
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