Ready Call center (RCC BPO) continues to offer employment opportunities to Belizeans, with its latest offering being for an Information Technology (IT) Helpdesk Support technician.
The job entails providing technical support within the company from the IT Department while reporting directly to the Computer Operations Manager.
RCC BPO notes that the key responsibilities of the position include: answering, prioritizing, and responding to incoming telephone calls, tickets, and e-mail requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies as well as all telecommunications issues; operating and maintaining telephone switches; operating and maintaining voice mail system; installing and providing support for PCs, printers, and terminals; assisting with some facilities tasks (checking lights, doors, ensuring vending machines are working) and notifying the concern to vendors; ensuring that all tickets requiring follow up work and/or calls receive appropriate attention; escalating issues to the appropriate channel quickly to avoid losses in efficiency.
Applicants need to possess post-secondary education in technology or related discipline; proficiency with IOS and Android; at least one year experience with Windows operating systems; at least one year experience with computer hardware; excellent customer service skills; knowledge of AS400; knowledge of Microsoft Suite (specifically Outlook); efficiency with troubleshooting software and hardware problems; and familiarity with ticketing systems.
It is also recommended that candidates be able to analyze and think critically, collect and research data, use intuition and experience to complement data, design work flows and procedures, work within stringent time frames, lift and palletize heavy equipment (PCs, monitors, printers). The company also said it was looking for a candidate who is punctual, has good organizational skills, pays attention to details, and is self-reliant.
Interested applicants are encouraged to send their resume and cover letters to erp.rccbpo.com/apply-here.