About the Role
Requirements
Education and Experience:
High school diploma.
Customer service experience is a plus.
Ability to handle a high volume of inquiries efficiently and accurately.
Skills and Qualifications:
Exceptional written communication skills.
Strong interpersonal skills with the ability to build rapport with customers.
Proficiency in using customer service software, email platforms, and chat systems.
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Strong problem-solving skills and ability to handle difficult or irate customers with patience and professionalism.
Strong attention to detail and accuracy,
Ability to work independently and as part of a team.
Technical Skills:
Proficient in Microsoft Office Suite (Word, Excel, Outlook).
Familiarity with CRM and customer support tools.
Personal Attributes:
Strong attention to detail and accuracy.
Customer-centric attitude with a focus on delivering excellent service.
Strong time management and organizational skills.
Positive attitude and a willingness to learn and adapt.
Flexibility to work varied hours within the specified shift times.