Fusion CX announced the completion of strategic investment into RCC BPO

By Oscar Gonzalez As businesses continue to grow and evolve, there is a growing need to reduce their impact on the environment. World...

The BPO industry is undergoing a huge transformation, driven by advances in technology and evolving business models.

Do you often feel like you're constantly on the go, with no time to unwind and recharge? It's easy to get caught up in the daily grind,...

Effectively managing agents is not an easy task. A good manager has many challenges ahead of them every day and many obstacles to...

Active listening is a customer service technique, being able to listen to what the customer is saying because we also listen to the tone...

Anyone in the call center industry can tell you that the stress on the floor is not for everyone. Dealing with unsatisfied and often...

Can your body language really be perceived by your customers while talking phone? Many might believe that this is not true, but the...

Call center managers and team leaders can provide corrective and nurturing feedback to their team members to improve agent performance....

In the Call Center world, the agents are, without a doubt, an essential part of the team. The agent is the face of the company and the...